Privacy policy

Types of Information We Collect

We collect various types of information to provide you with Our services, process your orders, improve your experience, and comply with legal obligations. Understanding what information We collect and why helps you make informed decisions about your privacy.

Personal Information Provided by You

• Contact Information: Full name, email address, phone number, and mailing address, necessary for order processing, shipping, and communication.
• Financial Information: Payment information such as card numbers, billing address, and transaction details, processed securely through Our payment processors.
• Account Details: Username, password, account preferences, profile information, and purchase history.
• Communication Records: Messages, inquiries, feedback, and other communications you send to Us.
• Marketing Preferences: Your preferences regarding marketing communications, newsletters, and promotional materials.

Automatically Collected Information

• Device and Browser Data: IP address, device type, operating system, browser type and version, and device identifiers.
• Usage Analytics: Pages visited, time spent on pages, click patterns, search queries, referring URLs, and navigation paths.
• Geographic Data: General geographic location derived from your IP address.
• Technical Data: Cookies, log files, web beacons, pixel tags, and similar tracking technologies.
• Performance Metrics: Website performance metrics, error logs, and system information.

How We Use Collected Information

We use the information We collect for various business and operational purposes, responsibly and only for legitimate purposes that benefit you and Our operations.

Order Processing and Fulfillment

Used to process and fulfill your orders, manage payments through secure processors like PayPal, arrange shipping, and provide order updates.

Customer Service and Support

Used to respond to your inquiries, provide support, handle returns and refunds, and resolve issues efficiently.

Account Management and Personalization

Used to create and manage your account, authenticate your identity, and maintain your preferences for a personalized experience.

Communication and Marketing

Used to send transactional emails and, with your consent, marketing communications. You can opt out at any time via the unsubscribe link or by contacting Us.

Website Improvement and Analytics

Used to analyze traffic patterns, identify popular products, understand user behavior, and develop new features.

Security and Fraud Prevention

Used to detect, prevent, and address fraud, security threats, and unauthorized access.

Legal Compliance and Enforcement

Used to comply with legal obligations, enforce Our terms and policies, and protect Our rights and interests.

Information Sharing and Disclosure Practices

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers, only as necessary and under strict confidentiality agreements.

Service Provider Relationships

• Payment Processors: PayPal and credit card processors, required to protect payment information under PCI DSS standards.
• Shipping Providers: Postal services and courier companies that deliver your orders.
• Communication Services: Providers that help Us send transactional and marketing emails.
• Analytics Platforms: Providers that help Us analyze website usage.
• Customer Support Tools: Providers that help Us manage customer inquiries.
• Infrastructure Providers: Companies that host Our website and store Our data.

These service providers are contractually obligated to keep your information confidential and are not permitted to use it for their own marketing purposes.

Legal and Regulatory Disclosures

We may disclose information if required by law, court order, or government regulation, or in connection with a business transaction such as a merger or sale of assets, with appropriate confidentiality protections.

Data Security and Protection Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Security Infrastructure

Industry-standard encryption for data in transit and at rest, secure servers, firewalls, access controls, and regular security assessments.

Organizational Security Practices

Access to your information is limited to employees and service providers who need it, all trained on data protection, with access logged and monitored.

Security Limitations and Responsibilities

No method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Your Privacy Rights and Control Options

Depending on your location, you may have certain rights regarding your personal information.

Access and Information Rights

You may request access to the personal information We hold about you, including how We use and share it.

Correction and Update Rights

You may request correction of inaccurate or incomplete information.

Deletion and Removal Rights

You may request deletion of your personal information, subject to legal and business retention requirements.

Data Portability Rights

You may request a copy of your personal information in a portable, machine-readable format.

Opt-Out and Communication Preferences

You may opt out of marketing communications at any time; this does not affect necessary transactional communications.

Children's Privacy Protection

Our website is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided Us with personal information, please contact Us immediately so We can take steps to delete it. We comply with applicable laws regarding children's information, including COPPA in the United States.

Third-Party Website Links

Our website may contain links to third-party websites, services, or applications that are not operated by Us. We are not responsible for the privacy practices or content of these external sites, and encourage you to review their privacy policies before providing information.

International Data Transfer Considerations

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. By using Our website and services, you consent to this transfer. We take steps to protect your information regardless of where it is processed, including appropriate safeguards and contractual protections.

Privacy Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, or legal requirements. If changes are material, We will notify you by email or through a prominent notice on Our website. Your continued use of Our website after any changes constitutes acceptance of those changes.

Contact Us About Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or Our privacy practices, please contact Us. When reaching out, please include your name, email address, and a detailed description of your question so We can respond more quickly and accurately.

• General Support: support@proskateperformance.com