Return policy
Return and Refund Policy
Your satisfaction is our top priority at Dongguan Shenochi Industry Co., Ltd. (hereinafter referred to as "We", "Us", or "Our"). We stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. This policy provides detailed information about our procedures for returns, exchanges, and refunds, designed to make the return process as straightforward and hassle-free as possible.
Our return policy is designed to be fair, transparent, and customer-friendly. By reading through this policy, you'll have all the information you need to successfully return items if the need arises.
Return Eligibility and Requirements
To be eligible for a return, items must meet the following four requirements. This helps us maintain quality standards and provide fair service to all customers.
Item Condition Standards
Items must be new, unused, and unopened — exactly as received, with no signs of use, wear, or damage. Opened, used, worn, or installed items are not eligible.
Packaging & Documentation
Original packaging, tags, labels, manuals, warranty cards, and all accessories must be included. Items with missing or damaged packaging may not qualify.
30-Day Return Window
Returns and exchanges must be requested within 30 calendar days of the delivery date, as confirmed by the carrier's tracking record. Requests submitted after this window cannot be accepted. Please inspect items promptly upon receipt.
Resellable Condition
Items must be free from damage, wear, odors, or stains — able to be resold with confidence. Items failing this standard may see a reduced refund.
Return Shipping Costs & Fees
Who pays for return shipping depends on the reason for the return. No restocking or handling fee is charged in either case.
| Return Reason | Return Shipping Cost | Restocking Fee |
|---|---|---|
| Defective, damaged, or incorrect item received (our error) | Paid by Us — we will email a prepaid return shipping label, or reimburse reasonable actual shipping cost if a prepaid label is unavailable in your region | None |
| Change of mind / no longer needed / ordered by mistake (customer preference) | Paid by the customer — actual carrier rate for shipping the item back to us | None |
| Approved exchange for a different size, color, or model | Return leg paid by the customer; We cover the cost of shipping the replacement item back out to you | None |
Original outbound shipping charges (if any were paid at checkout) are non-refundable except where the return is due to our error, a defective item, or an incorrect shipment.
Non-Returnable Items and Exclusions
For health, safety, legal, and business reasons, the following categories cannot be returned.
Return Process and Procedures
Our return process follows three steps designed to keep things quick and accurate.
Initiate a Return Request
Contact our customer service team via email at support@proskateperformance.com within 30 days of delivery, with your order number, the item(s) you wish to return, and a brief reason. Photos of any damage or defect help speed things up.
Receive Return Authorization & Return Address
We'll review your request within 1–2 business days and issue a Return Authorization (RA) number along with the correct return shipping address for your order. This RA number must be clearly visible on or inside your return package — returns sent without prior authorization or to an address not provided by us may be delayed, refused, or lost in transit.
Prepare, Ship & Get Refunded
Package the item securely in its original packaging with all accessories and documentation, with the RA number clearly marked, and ship it to the return address we provide. Once we receive and inspect the item (typically within 3–5 business days of arrival), we will process your refund to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.
Return Address
Please do not ship any return without first obtaining a Return Authorization (RA) number — the RA step confirms the correct receiving address for your specific order, which may vary depending on your item and region.
Dongguan Shenochi Industry Co., Ltd.
Room 101, Building 1, No.1, Lane 1, South Jixiang Road
Chashan Town, Dongguan City, Guangdong Province, China
Postal Code: 523380
Attn: Returns Department — RA Number [to be provided upon approval]
For select items, we may provide a U.S.-based return address or a prepaid return label instead, to reduce cost and transit time for the customer. The address confirmed in your Return Authorization email always takes precedence over the address listed here.
Contact Returns Department
If you have questions about returns, shipping costs, refund timing, or the correct return address, our customer support team is here to help. Please include your order number and RA number (if applicable) so we can assist you more efficiently.
- Email: support@proskateperformance.com
- Tel: +86 13421930830
Need Assistance?
Dongguan Shenochi Industry Co., Ltd.
Room 101, Building 1, No.1, Lane 1, South Jixiang Road, Chashan Town, Dongguan City, Guangdong Province, China · Postal Code: 523380
Tel: +86 13421930830 | Email: support@proskateperformance.com