Contact Us
We're Here to Assist You
At Dongguan Shenochi Industry Co., Ltd., we place immense value on every interaction with our customers. Your questions, feedback and concerns are welcomed as part of how we keep improving our basketball, soccer, baseball, hockey and skiing gear — and the service behind it.
Our customer support team is trained on the products we sell, and we follow a consistent service standard: a response to all non-urgent inquiries within 1-2 business days.
Send Us a Message
Please use the form below to send your message directly to our support team. Fields marked with * are required.
Primary Contact Information
Support Email: support@proskateperformance.com — for all general customer service inquiries.
Registered Office: Room 101, Building 1, No.1, Lane 1, South Jixiang Road, Chashan Town, Dongguan City, Guangdong Province, China · Postal Code: 523380
Telephone: +86 13421930830
Our Service Response Time Commitments
Business days are Monday through Friday, excluding official holidays.
Essential Information to Expedite Your Request
- Complete Order Reference Number
- Thorough and Clear Description
- Supporting Documentation or Media
- Accurate & Accessible Contact Details
Self-Service Resources
Many common questions are addressed in our detailed policy documentation: